Privacy Policy

Effective Date: November 9, 2016

ExchangeWorks and our affiliates respect your privacy, and we are committed to protecting your privacy. ExchangeWorks’ Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ExchangeWorks anytime you interact with other ExchangeWorks’ participants, when you visit our website, or when you call our sales or support associates. Please read carefully the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Why we collect information

We collect your personal information because it helps us deliver a superior level of customer service and provide a more useful online experience. It enables us to give you convenient access to our different services and focus on categories of greatest interest to you. In addition, ExchangeWorks may also collect information about you in order to provide you with more useful information and a more personalized experience (e.g. your personal information helps us keep you posted on the latest services announcements, special offers, and other events that you might like to hear about).

There are a number of situations in which your personal information may help us give you better services. For example when we collect your information regarding your activities on our website, we gain a better understanding of our customers and thus provide more valuable service. This helps us to determine how best to provide useful information to participants and to understand which parts of our website and services are of most interest to them. We may use personal information to provide services that you have requested as well as for auditing.

The information we collect and use of information obtained

When you visit ExchangeWorks you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us and website use information collected by us as you interact with our website. Personal information which we will collect includes billing information, such as credit card number and billing address, in the event you subscribe to our Services which require a fee. We may provide your personal information to companies that provide services to help with our business activities, such as credit card payment systems. These companies are authorized to use your personal information only as necessary to provide the services.

Protection of your personal information

ExchangeWorks takes precautions (technical, administrative, and physical measures) to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

We take all precautions on our databases to archive your information in a secure environment. Only a small number of our employees have access to your information, which is only accessible in case of necessity. The personal information you provide at the time of registration will not be accessible by third parties, nor passed on, sold or exchanged, except in the limited cases mentioned in this Privacy Policy and subject to your prior information and agreement, or in assumption of your non opposition hereto. Any information you give to other ExchangeWorks participants to effectuate a transaction or conversation/communication is at your own risk and is not governed by the terms of this website.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

Changing or removing information. ExchangeWorks has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access or request access, modify, correct and delete the personal information you have provided.

You can request a copy of your personal information, your services registration history, and your interactions with our sales and support agents by contacting us at the following email address:

We give you control over your information. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so. If you do not want ExchangeWorks to keep you up to date with our news, events and the latest information on services, please notify us at:

You can, at the time of registration or at any time thereafter, request to receive and, subsequently, request without charge via ExchangeWorks to cease to receive, the ExchangeWorks newsletters and/or promotional offers sent to you by email or to cellular phone from ExchangeWorks and/or its partners.

Contacting us on Privacy

For all questions or concerns about ExchangeWorks Privacy Policy or data processing, you should contact our privacy staff at and we will respond to your inquiry as soon as permitted.


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